The EditorDC Preeti Conducts Surprise Inspection at Saral Kendra in Kaithal
Kaithal, September 17 – In an effort to strengthen citizen services and ensure timely access to government schemes, Deputy Commissioner (DC) Preeti paid a surprise visit to the Saral Kendra on Wednesday morning around 9 AM.
During the inspection, she interacted with officers and staff present at the center, reviewing the quality of services being delivered. She emphasized that all officials and employees must report to duty on time and treat citizens with respect while providing services.
Ensuring Timely Services for Citizens
DC Preeti stressed that the core purpose of Saral Kendras is to ensure that government schemes and services are delivered promptly, transparently, and under one roof. She warned that any officer or employee found negligent in their duties would face strict action.
She also took stock of the registers, online service records, grievance redressal mechanisms, and overall infrastructure facilities available at the center.
Accountability and Transparency
According to DC Preeti, the Saral Kendras play a critical role in bridging the gap between citizens and administration. By providing multiple services—such as certificates, licenses, welfare schemes, and grievance redressal—under one system, the centers aim to reduce delays and prevent red tape.
“Citizens should not face inconvenience while availing benefits of government schemes. It is our duty to ensure accountability and maintain transparency in every service provided here,” she remarked.
Feedback from Citizens
During her visit, DC Preeti also interacted with people who had come to the Saral Kendra to avail services. She sought their feedback on service delivery, time management, and staff behavior. The feedback will help identify areas where further improvements can be made.
Many citizens appreciated the initiative of having multiple services under one roof, but also pointed out the need for faster processing of certain online applications.
Call for Improved Efficiency
The Deputy Commissioner directed officials to ensure that every application is processed within the stipulated time frame. She reiterated that delays, negligence, or rude behavior would not be tolerated. The ultimate goal, she said, is to make governance more accessible and citizen-friendly.
She also instructed that complaint redressal must be given high priority. Any unresolved grievances should be escalated immediately to higher authorities.
Moving Towards Digital Governance
With Haryana’s push towards Digital India initiatives, Saral Kendras have become a backbone of service delivery at the grassroots level. They integrate multiple services like caste certificates, income certificates, pension schemes, and ration card facilities into a single-window system.
DC Preeti highlighted that efficient use of technology can save both time and resources for citizens as well as the administration. She urged the staff to remain proactive in adopting digital solutions to minimize manual delays.
