The EditorPrompt Redressal of Public Complaints Is Top Priority
To strengthen public trust and improve government responsiveness, Kaithal’s Additional Deputy Commissioner (ADC) Deepak Babu Lal Karwa has directed all departments to act swiftly. He stressed that complaints received via CM Window, Jan Samvad, and SMGT portals must be addressed without delay.
These grievance platforms are part of Haryana Chief Minister Nayab Singh Saini’s ambitious digital governance efforts. The CM personally monitors their progress, making it imperative for officials to treat every complaint seriously.
Quality Reports and Timely Action Required
ADC Karwa made it clear—Action Taken Reports (ATRs) must be of good quality and uploaded within the given timeline. If any case is under judicial review, officers are still required to update the ATR accordingly.
He warned that negligence in handling complaints will not be tolerated. Officers must upload timely, detailed, and accurate updates to reflect real progress.
Review Meeting with Department Heads
The directives were issued during a review meeting held at the Mini Secretariat auditorium. Department heads from various government offices participated.
ADC Karwa reviewed pending complaints on all portals, one by one. He held detailed discussions with each department, focusing on the importance of keeping complaint statuses updated.
Regular Monitoring Is Mandatory
All officers were instructed to check their respective portals daily. The moment a complaint is received, it must be registered and acknowledged. Updates on the resolution process should be reflected immediately.
This approach ensures that no complaint is allowed to become overdue. Transparency and promptness in response are essential for public satisfaction.
Inter-Departmental Coordination for Complex Cases
Some complaints fall under the jurisdiction of multiple departments. In such cases, ADC Karwa encouraged joint efforts and mutual coordination.
Officials were told to form communication links across departments to prevent delays. A unified response helps in solving issues more efficiently.
Share Technical Hurdles with Nodal Officers
If any department faces technical or administrative challenges, they must escalate the issue. Officers should approach the CM Window District Nodal Officer without hesitation.
Collaborative solutions should be developed to avoid stagnation of grievance cases.
Priority for Samadhan Camps
ADC Karwa also highlighted the importance of resolving grievances received during Samadhan Shivirs (public grievance camps). Such complaints must be treated with high priority.
People attending these camps expect quick solutions, and any delay defeats the very purpose of the outreach initiative.
Strict Accountability for Delay or Negligence
All departments were clearly told that carelessness will have consequences. The administration expects professionalism, punctuality, and public service dedication.
Each official is responsible for ensuring the resolution of public complaints. There is no scope for excuses.
Officers Present at the Meeting
The meeting was attended by key officials including:
- District Municipal Commissioner Sushil Kumar
- HSVP EO Vakil Ahmed
- SDM Ajay Singh
- CTM Gurvinder Singh
- Deputy CEO of Zila Parishad Ritu Lathar
- DRO Chandramohan
Their presence underscored the seriousness of the issue and the administration’s collective commitment to public service.
Conclusion: A Call for Transparent and Quick Governance
In today’s digital age, the speed and quality of grievance redressal shape public opinion. Haryana’s government, under CM Saini, has made grievance portals a cornerstone of accessible governance.
With ADC Karwa’s clear directions, Kaithal is set to become more responsive and accountable. Timely resolutions not only solve problems—they build public trust.
Citizens deserve swift, transparent, and effective service. And now, Kaithal’s officials are on a mission to deliver just that.
