The EditorGrievance Redressal Must Be Prompt and Transparent
Kaithal, May 2: Deputy Commissioner Preeti emphasized that public grievance redressal camps are an effective tool for resolving citizens’ issues. She instructed all department officials to treat public complaints with priority. No complaint, especially older ones, should be left unresolved under any circumstances.
These camps are regularly monitored by Chief Minister Nayab Singh himself, which adds to their significance. Therefore, no official should show negligence in this matter. All officials must be punctual and attend the camps to listen to the citizens carefully.
Timely Action and Reports Are a Must
While reviewing the complaints received at the camp, DC Preeti said that all old complaints must be settled without delay. She asked officers to send Action Taken Reports (ATRs) on time. These reports show what action has been taken on each complaint and help in tracking progress.
During the session, she reviewed the complaints received from different departments and gave necessary directions.
She further highlighted that all related officers should act with speed and transparency. Immediate and honest action is the key to restoring public trust.
Government Camps Empower Citizens
The Haryana government organizes these camps as a strong medium to address public problems. Through these camps, ordinary citizens can approach officials directly. It saves them from long waits and multiple visits to government offices.
DC Preeti advised that complaints raised during the camps must be thoroughly investigated. This will ensure that every issue is solved properly. Permanent and effective solutions should be given priority.
Also, complete satisfaction of the complainant must be the goal. A solution is successful only when the person affected is fully satisfied.
Clear Instructions to Officers
DC Preeti was personally reviewing the department-wise complaints during the Friday camp. She made it clear that there should be no negligence in handling the issues raised. She reminded all departments to take responsibility seriously and to follow deadlines.
She also stated that grievance camps are held every Monday and Thursday, from 10:00 AM to 12:00 PM. Officers from all departments are required to attend.
Strict Accountability Every Friday
To ensure accountability, every Friday, DC Preeti herself conducts a department-wise review. Officers are expected to explain their actions regarding the complaints received during the week. This system encourages responsibility and prevents delays.
Officials Present During the Review
Along with DC Preeti, other officials present during the review included City Magistrate Gurvinder Singh and DSP Beerbhan. Various other department heads were also part of the session. Their presence shows the importance being given to the people’s voice.
Public Response Reflects Growing Trust
People have responded positively to the camps. Many believe that these efforts have given them a platform to express their issues. Earlier, citizens had to visit multiple offices. But now, they are being heard directly by higher officials.
Complaints range from water supply and electricity to health services and pensions. The camp has become a platform where real issues are brought to light.
Bridging the Gap Between Government and Public
Such camps help in creating a bridge between people and government. Often, a lack of communication leads to misunderstandings. But now, officers are listening directly and giving answers on the spot.
This effort has not only improved service delivery but also built trust. Citizens now feel that their voice matters.
Public Satisfaction is the Priority
DC Preetiโs firm instructions reflect the governmentโs commitment to public welfare. She stressed that only a satisfied citizen can have faith in the system.
Complaints that are resolved in a fair and timely manner help build a positive image of governance.
Conclusion: Citizens Must Be Heard
The initiative led by DC Preeti underlines the importance of responsive governance. Public satisfaction should be the first goal. Complaints, especially older ones, must be treated with urgency.
As these camps continue, the hope is that no voice will go unheard. With each resolved issue, faith in public administration grows stronger.
